AutoCAD 360 BETA Support Center

Check it out at:
https://autocad360.desk.com/

If you go to www.desk.com (the engine behind this new endeavour), you will see that it mentions Salesforce, which currently also handles Autodesk’s support tickets and other Subscription services.

Heads-up:
http://www.appliedtg.com/techblog/index.php/2014/01/07/3858/